Commercial equipment can involve special orders, freight charges and manufacturer-specific return conditions. These terms should be clear before purchase.
Equipment orders are not yet open. Final return and cancellation terms will be provided before orders are accepted, once supplier agreements are established.
Before an order is accepted
Eligibility for returns, cancellation deadlines, authorization procedures and any applicable fees must be confirmed in writing for the selected equipment. ChefNiche does not currently promise a universal return period, free returns or a standard restocking fee.
Cancellations and changes
Whether an order can be changed or cancelled may depend on whether it has been accepted, ordered from the supplier, customized, dispatched or delivered. Any non-cancellable conditions or charges must be disclosed before purchase.
Return authorization
If a return is available under the agreed terms, obtain written instructions before sending equipment back. The authorized destination may be a supplier facility. Packaging, condition, return freight and inspection requirements will depend on the order.
Damage, defects and incorrect shipments
Freight damage, a manufacturing defect and an incorrect shipment may require different handling. Preserve photographs, packaging, model and serial information, and shipment documents. The order documentation will identify the reporting process and applicable time limits.
See Shipping & Delivery and Warranty & Service for related information.
Your rights and questions
Nothing on this page excludes rights or remedies that cannot lawfully be excluded. For a question about proposed purchase terms, contact ChefNiche before committing to an order.